Emotions at work pdf

The Power of Emotions at Work. A pioneering expert on emotions delivers a guide for accessing the genius in emotions to create a productive and healthy workplace for all.

No Hard Feelings. How do you deal with your emotions at work? This has been a very helpful text book during my final placement. Emotion at work has recently grabbed the attention of both researchers and practitioners working in the field of organizational psychology. As the limitations of the concepts of stress and satisfaction become more apparent and jobs in the service and human service sectors make increasing demands on employees' emotional displays, new questions are being asked about feelings in the workplace.

What is the nature of emotion at work? How is it relevant to work? What kinds of emotional displays do employers have to deal with? How do these emotional demands impact on workers? This special issue addresses these and other key issues in the field. We have long been taught that emotions should be felt and expressed in carefully controlled ways, and then only in certain environments and at certain times. This is especially true when at work, particularly when managing others.

It is considered terribly unprofessional to express emotion while on the job, and many of us believe that our biggest mistakes and regrets are due to our reactions at those times when our emotions get the better of us. David R. Caruso and Peter Salovey believe that this view of emotion is not correct. The emotion centers of the brain, they argue, are not relegated to a secondary place in our thinking and reasoning, but instead are an integral part of what it means to think, reason, and to be intelligent.

In The Emotionally Intelligent Manager, they show that emotion is not just important, but absolutely necessary for us to make good decisions, take action to solve problems, cope with change, and succeed. The authors detail a practical four-part hierarchy of emotional skills: identifying emotions, using emotions to facilitate thinking, understanding emotions, and managing emotions—and show how we can measure, learn, and develop each skill and employ them in an integrated way to solve our most difficult work-related problems.

Despite how much we know about emotion, Social Functions of Emotion and Talking About Emotion at Work uniquely examines the utility of emotion in organizations against the ways in which both individuals and groups talk about them.

Drawing on psychological and sociological research, this book provides groundbreaking insights for understanding how emotions are used in the workplace. Bringing together contributions from leading emotion researchers, this book features chapters focusing on 10 emotions, ranging from awe to shame. Through its exploration of the ways each emotion functions in relation to how we talk about them, this book injects fresh theoretical and practical momentum into how our discussions of workplace emotion can affect how emotional events are appraised over time and place.

This, in turn influences the causes, expressions, and consequences of emotions in the workplace. With its novel approach, this book will be an invaluable tool for academics researching emotion, as well as postgraduate students working in the social sciences seeking reference material on emotion.

HR managers and general readers seeking greater insight into emotions at work will also find this book to be a useful tool. After years of neglect, organizational research has increasingly focused on emotions at work. A varied and distinguished group of contributors examines emotional regulation in organizations on a number of different levels, integrating research on individual, dyadic, group, and organizational-level phenomena.

In one convenient volume, the book addresses a wide range of key topics, including aggression at work, emotional labor, the work-family interface, and more.

Emotional communication is a crucial but often underappreciated force in our working lives - it enhances or impedes occupational success, forges meaningful bonds among co-workers, and shapes the moral character of our workplaces.

Collective performances of emotion define an organization's culture. They define how organizations are perceived by their customers and communities.

Although often subject to perverse manipulation, the communication of emotion can make our work humane, rewarding, and even good. Communicating Emotion at Work chronicles the rich emotional experiences of employees drawn from a broad cross-section of industries and occupations.

It takes a decidedly positive approach, recognizing that emotional communication is a vital and creative response to the challenges of life in complex organizations. The text introduces readers to the engaging and cross-disciplinary body of research that has emerged around organizational emotion.

At the same time, each chapter is steeped in real-life emotional narratives, concrete examples, and the contemporary trends that are changing the emotional tenor of work. Designed to help readers become more mindful of the organizational practices that shape their emotional well-being, this accessible text will be particularly useful in courses focused on organizational communication, business, and organizational behaviour. The study of emotions in organizations is unlocking exciting insights into why employees behave as they do in groups, organizations and in different cultural contexts.

This title showcases a collection of the work advancing knowledge and practice in these areas. This volume contains a further selection of the best papers presented at the Seventh Emonet conference Montreal, Canada, August , following on from Volume 7 and is augmented with invited chapters by leading scholars in the field.

It focuses on the experience, dynamics and regulation of emotion and the emotionally intelligent organization. High speed download, no ads. Millions of people are satisfied with this service, update every day.

A guide to managing emotional pain at work to improve performance. Based on research and examples, it discusses why emotions matter in the workplace, and shows how organizations can manage emotions and institutionalise compassion as part of their company culture to improve results.

Human interaction is never flawless. Even the best relationships produce tension and at times, unpleasant emotions. Since organizations are comprised of people, all organizations generate emotional pain as part of the process of doing business: producing new products on tight deadlines, setting benchmarks for performance, creating budgets, crafting company policies, and so on.

Getting the job done is rarely painless. But when emotional pain goes unmanaged or is poorly handled, it can negatively affect both employees and the bottom line-in essence, it becomes toxic.

Frost argues that the way an organization responds to pain determines whether it remains toxic or becomes generative, whether it endures as a debilitating poison or is transformed into a force for healthy organizations. According to Frost, when ignored, toxic emotions betray employees' hopes, bruise their egos, reduce their enthusiasm for work, and diminish their sense of connectedness to their company's community and goals.

Compassionate responses to pain, on the other hand, encourage those who are suffering to effect constructive changes in their work lives. Despite their powerful role in employee performance, toxic emotions are rarely addressed by organizations. Instead, most companies respond to pain informally and unconsciously through self-selected individuals whom Frost calls "toxin handlers.

They are often unrecognized, unrewarded, and poorly supported by their organizations. And, while they often provide a temporary relief from the symptoms of toxic organizational pain, toxin handlers alone are unable to eradicate toxic emotions for the long-term.

Toxic Emotions at Work and What to Do About Them suggebeststhat handling toxic emotions effectively is an important, though unrecognized set of competencies that must be understood and embraced-not only by toxin handlers, but by leaders, managers, and the organization as a whole.

Through rich examples of how individuals and organizations have managed emotional pain successfully, Frost describes the key skills necessary to cope with emotional pain and to manage it effectively, and offers concrete courses of action for organizations to institutionalize compassion in the face of emotional pain. Written in a clear and lively style, Steve Fineman's book, Understanding Emotion at Work, dispels this notion as he demonstrates how emotions infuse most practices in organizational life, including leading, decision making, organizational change, gender relations, stress, and downsizing.

Sprinkled with vivid examples, Fineman captures the positive benefits of emotions at work as well as the darker side of feelings and despair. He underscores, with a range of fine examples, thoughtful commentary and careful scholarship, the essential role of emotions in organizational life.